Below is a collection of our most frequently asked questions. If you can't find the answer to your question you can always use our Contact Page.

If you have a question or experiencing any technical difficulty regarding an order or any of the products, then you can reach our customer service department by emailing skeinhead@hotmail.com, we aim to reply to all support queries within 24 hours.

We aim to ship within 5 business days.

Below is a rough guide of how long orders usually take to get to you after they've been dispatched, but please bear in mind the postal delays due to COVID-19. 

UK (1st Class): 2-3 business days

UK (2nd Class): 3-5 business days

Western Europe: 7-10 business days

Eastern Europe: 7-14 business days

USA / Canada: 14-21 business days

Rest of the world: 14-21 business days (depending on location) 

Please note, that these are estimates and not guarantees. Once your order has shipped it is passed on to your local postal service, who will deliver it to you in keeping with their standard working practices.

Where possible we will ship your order in its entirety. If you have ordered several items and part of the order is a pre-order then your order will be held, until the arrival of the stock for the pre-ordered items you purchased have arrived to us, then we will then fulfil your order. 

We know it is frustrating to see a product you like and then you realise it is out of stock. However sometimes some of our products are very popular and sell out very quickly, so you need to be quick to get your hands on them. We do our best to keep on top of stock and predict the sales we may receive so this doesn’t happen.

Sometimes our products are ‘Limited Edition’ and so once they are gone they are gone. If the product is still being made please check back in a day or two where we will be updating the stores and the products with information and stock on a regular basis. 

All Skeinhead products come with washing instructions but for our printed merchandise, we suggest a 30° wash with similar coloured items for longevity. Our shirts and tote bags are printed with plastisol inks, so do not crack or disintegrate quickly.

For knitted garments, we suggest washing by hand in lukewarm water with mild soap, and shaped back into place to dry.